Non-Conforming Parts Control
Make an issue identifiable, contain the affected scope and agree a disposition based on the drawing and order requirements.
Quote
24 h
Certification
ISO 9001
Drawings
STEP, IGES, PDF
What This Page Covers
Identify the Requirement
Start with the affected part, revision and delivery reference.
State the requirement and the observed result, with the measurement method or clear photographs where relevant.
Separate a dimensional issue, damage, missing item or functional concern so the review can address the right question.
Protect the Affected Scope
Identify the quantity and locations that may be affected, including unused stock and related deliveries where relevant. Agree the immediate handling instructions. Keep suspect parts identifiable and avoid mixing them with accepted items while the issue is under review.
Compare the Evidence
Review the drawing basis, measurement condition, process record and any relevant treatment or handling information. Where two results differ, resolve the method and setup before drawing conclusions. An effective review distinguishes the observed condition from an unverified explanation of its cause.
- 01
Agree the Disposition
Rework, replacement, return or another resolution depends on the technical findings and the agreed order terms. A proposed concession or deviation requires authorization from the appropriate party. No part should be described as conforming merely because a proposed repair has been suggested.
- 02
Address the Cause
Where corrective action is required, connect the action to the established cause and define how its effectiveness will be checked. A formal report format or response milestone should be agreed for the project. Avoid replacing a specific action with a generic statement that inspection will be improved.
- 03
Close the Record
Record the accepted disposition, any replacement or rework reference, and the checks required before closure. Identify changes needed for future orders without silently changing the approved drawing. Keep technical closure and any commercial settlement clear and separately documented.
01What should I send when reporting a problem?
Send the part and revision, delivery reference, affected quantity, requirement and observed result. Add relevant photographs or measurement information through the agreed channel.
02Does reporting a problem automatically establish its cause?
No. The observed condition and its cause need to be distinguished during the technical review.
03Should suspect parts be mixed with accepted stock?
Keep them identifiable while the issue is reviewed, following the handling instructions agreed for the situation.
04Can I rework a part before the review?
Discuss the proposed action first, particularly when it may alter evidence or affect the agreed requirements. Follow the authorization process applicable to the order.
05Are all issues resolved by free replacement?
No blanket commercial promise is made here. The resolution depends on the findings, responsibilities and order terms.
06Can a deviation be accepted verbally?
Use the required written authorization process and identify the affected scope. A general conversation should not silently change the drawing basis.
07Can you provide an 8D report?
Submit the required format and response expectations for review. Do not assume a specific formal reporting package is automatically included.
08What happens when measurements disagree?
Compare the revision, datum setup, part condition and measurement method. Clarify the evidence before assigning a cause.
09How are repeat orders affected by a corrective action?
Record any approved changes to process controls or inspection. A design requirement should not be changed without the appropriate approval.
10What constitutes closure?
The agreed disposition and required verification should be recorded, with outstanding technical or commercial actions clearly identified.
Discuss Your Requirements
Share your part type, current drawing revision and the question you need to resolve. Include the quantity and delivery destination when a quotation is required.
Kim
Sales Engineer